Shipping & Returns

We ship via USPS and UPS, and use the carrier offering the lowest price based on package size, weight, and final destination.

We strive to ship orders of in-stock items the next business day, when received by 12pm CST. Orders placed after 12pm CST on Friday will ship on Monday.

 

Free Shipping Over $25

All customers with shipping addresses within the contiguous 48 United States are eligible for Free Standard Ground Shipping when program criteria is satisfied. Order subtotals must be $25 USD or greater of list (web) priced items. Custom priced or item exclusions are not eligible for free standard ground shipping. Free shipping applies to standard ground shipping only when the carrier is chosen by Power Up!.

 

Shipping Options

Standard Ground Shipping

We ship Standard Ground Orders via USPS or UPS, depending on the size and weight of your order.

 

Order Confirmation & Tracking

Once your order is placed, you will receive a confirmation email, and another email with tracking information once your shipment leaves our warehouse. If you do not receive an email or phone call from our staff within 48 hours of placing your order, please contact us at (800) 758-9244. You can check the status of shipments on either the USPS or UPS tracking website. UPS guaranteed ship dates are guaranteed by UPS and not Power Up!, but we will do our best to assist you in tracking your package after it leaves our facility.

 

Returns

We want our customers to be 100% satisfied with their purchase from Power Up!. Returns must be approved in advance. Please call or email Powerupsupport@lyncoproducts.com to get your Return Authorization (RA) number prior to shipping any product to us.

 

Restock Fee: We require a 20% restocking fee on ALL returns and product exchanges. If the return or exchange is due to fault of Power Up, the restock fee will be waived.

 

Important Guidelines for Returns

  • All returns must be clearly labeled with your RA number.
  • Returns must be in like new/unused condition to receive a refund.
  • Returns may only be made within 30 days of receipt of your order.
  • Customers are responsible for arranging shipping and any shipping costs related to returning the merchandise. We recommend using a carrier that will provide a tracking number for the shipment. Please keep the tracking number for reference until your return has been processed.
  • Shipping charges for the original order are non-refundable.
  • A 20% restocking fee will be applied on all approved returns.

 

Should your items arrive damaged, defective or missing, please contact us within 3 days of receipt so that we can work with you to ship replacements or missing items right away.

 

Lost or Damaged Packages

If you do not receive your order, or the package is damaged, and you don't receive a satisfactory response from the shipping carrier, we want to help. Please contact us within three days after delivery (or the date it was expected to be delivered) and follow these guidelines to expedite the claim process:

 

Inspect every shipment for lost, missing, or damaged merchandise

If possible, take pictures of the damage and email them to us at Powerupsupport@lyncoproducts.com

 

Tax

Items sold by Power Up! and its affiliates that are shipped to Illinois are subject to tax.

 

Transit Times

The maps below show the standard transit time for products shipping from our warehouse in Milan, IL. Please Note that transit times do not include the day that the order is placed, or weekends and holidays.

USPS: 

UPS: